Privacy Policy
This Privacy Policy explains how Cleareaalive ("we", "us", "our") processes personal data when you visit our website and contact us. We process data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR) where applicable.
Data controller
The data controller responsible for your personal data is:
Cleareaalive
Carleton, Carlisle CA4 0AD, United Kingdom
Email: connect@cleareaalive.world
Phone: +44 333 777 3986
We have not appointed a Data Protection Officer. For any data protection enquiry, contact us using the details above.
Scope
This policy applies to visitors of our website, individuals who submit the contact form, and anyone who communicates with us by email or telephone. It does not apply to third-party websites linked from our pages.
Personal data we collect
- Identity and contact data: name, email address, telephone number if provided, and message content when you use the contact form or email us.
- Technical data: IP address, browser type and version, device type, operating system, referral source, pages viewed, and approximate access times collected through server logs and, if you consent, analytics tools.
- Cookie and consent data: your cookie category choices and timestamp stored locally as described in our Cookie Policy.
- Advertising data (if consented): interaction data related to online advertising campaigns, such as page visits after an ad click, collected through advertising or analytics partners.
We do not intentionally collect special category data (for example data revealing racial or ethnic origin, or biometric data). Please do not send sensitive personal data through the contact form.
How we collect data
- Directly from you when you submit forms or contact us.
- Automatically through technical logs when you browse the site.
- Through cookies and similar technologies where you have given consent.
Purposes and lawful bases
| Purpose | Typical data | Lawful basis (UK GDPR Art. 6) |
|---|---|---|
| Replying to enquiries | Name, email, message | Legitimate interests (responding to requests) or steps prior to a contract at your request |
| Operating and securing the website | Technical logs, consent record | Legitimate interests (site security and administration) |
| Analytics (optional) | Usage statistics, device data | Consent (PECR and UK GDPR) |
| Marketing and advertising measurement (optional) | Ad interaction, page views | Consent (PECR and UK GDPR) |
| Legal and regulatory compliance | Relevant records | Legal obligation |
Online advertising
We may use online advertising platforms such as Google Ads to promote our informational services in the United Kingdom. Where advertising or remarketing tags are used, they are activated only if you consent to marketing cookies. Partners may process pseudonymous identifiers and interaction data under their own policies. You can withdraw consent at any time through the cookie banner on our site.
Marketing communications
We do not send bulk marketing emails without your explicit consent. If you contact us, we may reply to your enquiry. You may opt out of optional marketing at any time by emailing us or withdrawing cookie consent for marketing technologies.
Recipients and processors
We may share personal data with trusted service providers who process data on our instructions, including:
- Website hosting and infrastructure providers
- Email delivery services
- Analytics providers (only with consent)
- Advertising platform providers (only with consent)
We require processors to protect data under written terms consistent with UK GDPR. We do not sell your personal data.
International transfers
Some providers may process data outside the United Kingdom. Where this occurs, we implement appropriate safeguards such as the UK International Data Transfer Agreement, UK Addendum to EU Standard Contractual Clauses, or reliance on regulations specifying adequate protection, as applicable.
Retention
- Contact enquiries: up to 24 months from the last message, unless a longer period is required for legal claims or compliance.
- Server logs: up to 12 months.
- Cookie consent records: up to 12 months on your device unless cleared earlier.
- Analytics and advertising data (if consented): according to the relevant provider's settings, typically up to 26 months, unless you withdraw consent sooner.
When retention ends, we delete or anonymise data where possible.
Security
We apply appropriate technical and organisational measures, including HTTPS, access controls, and staff confidentiality practices, to protect personal data against unauthorised access, loss, or disclosure.
Your rights
Under UK data protection law you may have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate data
- Request erasure in certain circumstances
- Request restriction of processing
- Object to processing based on legitimate interests
- Request data portability where processing is based on consent or contract and carried out by automated means
- Withdraw consent at any time without affecting the lawfulness of processing before withdrawal
To exercise your rights, email connect@cleareaalive.world. We respond within one calendar month unless an extension is permitted. We may need to verify your identity before responding.
Complaints to the supervisory authority
If you are unhappy with how we handle your data, contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority: ico.org.uk/make-a-complaint.
Automated decision-making
We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.
Children
Our website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us and we will delete it promptly.
Changes to this policy
We may update this Privacy Policy to reflect legal, technical, or business changes. The "Last updated" date at the top will change accordingly. Material changes will be communicated on this page.